Frontline Operations Manager
3 weeks ago
Company Overview
Belgravia Leisure is a leading provider of leisure management services, dedicated to delivering exceptional experiences for our patrons.
We are seeking a highly skilled and experienced Frontline Operations Manager to join our team on a casual basis.
Estimated Salary: $70,000 - $90,000 per annum
Job Description
The Frontline Operations Manager will be responsible for ensuring the smooth operation of our facilities, including customer service, pool operations, and health club management. This role requires strong leadership skills, excellent communication abilities, and a commitment to delivering exceptional customer service.
Key Responsibilities:
- Manage day-to-day operations of the facility, ensuring a safe and enjoyable environment for all patrons
- Lead a team of staff members, providing guidance and support to ensure exceptional customer service
- Maintain high standards of customer satisfaction, through effective communication and problem-solving skills
- Collaborate with other departments to ensure seamless operations and achieve business objectives
Required Skills and Qualifications:
- Minimum 2 years' experience in a similar role, preferably in the leisure industry
- Strong leadership and management skills, with the ability to inspire and motivate team members
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders
- Demonstrated understanding of OHS and public safety principles, with the ability to apply this knowledge in a real-world setting
- Current First Aid (Level 2) and CPR Certificate, as well as a National Police Check and Pool Lifeguard Certificate
Benefits
- Competitive salary and benefits package
- Opportunities for career advancement and professional development
- A dynamic and supportive work environment, with a focus on teamwork and collaboration
Others
This role is ideal for individuals who are passionate about delivering exceptional customer service, while also maintaining high standards of safety and efficiency. If you are a motivated and experienced leader, looking for a new challenge, we encourage you to apply.
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