Service Operations Manager

1 month ago

Brisbane, Queensland, Australia ARG Workforce Full time

Job Overview

We are seeking an experienced Service Operations Manager to lead our dynamic team in Brisbane. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of driving service department performance.

Key Responsibilities:

  • Customer Satisfaction & Service Delivery:
    • Act as the first point of contact for customer complaints, resolving concerns promptly to ensure complete satisfaction.
    • Ensure efficient and courteous customer reception, providing a welcoming environment for all customers.
    • Oversee follow-up management, ensuring Service Advisors follow up with customers promptly and effectively for the best service experience.
  • Service Department Operations:
    • Oversee daily operations, ensuring smooth coordination between the reception area, workshop, and parts departments.
    • Maintain compliance with manufacturer warranty processes, adhering to the highest industry standards.
    • Assist in managing the workshop and parts departments, ensuring efficient operations, timely repairs, and service delivery.
  • Team Leadership & Motivation:
    • Lead and motivate a team of Service Advisors, driving performance to achieve sales and service objectives.
    • Ensure optimal capacity operation, controlling costs, setting service goals, and building positive relationships to meet and exceed targets.
    • Support the Service Manager in maintaining a high level of service and customer satisfaction.

Requirements:

  • A minimum of 5 years' experience as a Service Advisor or in a senior position within an automotive dealership.
  • Strong business development skills, with a proven track record of driving service department performance.
  • Excellent communication skills (written and verbal) for effective interaction with customers and team members.
  • Sound PC skills and familiarity with industry-specific software systems.
  • Technical knowledge: A strong understanding of automotive processes is preferred.

Remuneration:

The estimated salary for this position is $67,000 - $77,000 per annum + superannuation, depending on experience.

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