Expert Problem Solvers Wanted

6 days ago

Melbourne, Victoria, Australia beBeeProblemAnalyst Full time $80,000 - $95,000
Problem Analyst Job Description

We are seeking a skilled Problem Analyst to cover maternity leave for a fixed term contract of 4 months.

The role is to manage the lifecycle of all in-scope problems from initial identification through investigation, root cause analysis, and development of permanent corrective measures within agreed service level agreement timeframes. The analyst will deliver effective communications to relevant stakeholders and produce regular service reporting.

The Problem Management service is delivered during standard business hours and does not entail weekend or public holiday work.

Responsibilities and Accountabilities:
  • Deliver Problem Management Services: aligned to Fujitsu processes and procedures and the ITIL framework.
  • Manage the Problem Lifecycle: from identification of a candidate through to removal/mitigation of the underlying error.
  • Coordinate Operational Groups: to facilitate investigations and diagnosis of Problem records.
  • Evaluate Proposed Solutions: reviewed and approved by relevant stakeholders and implemented according to Change Management processes.
  • Conduct Trend Analysis: facilitating the investigation of existing cases, reporting requirements, and proactive identification of new problem candidates.
  • Produce Quality Reports: consisting of statistical charts, tables, and clearly articulated analysis.
  • Facilitate Meetings: with customers and operational groups.
  • Communicate Status Updates: with customers, stakeholders, and relevant parties to agreed timelines.
Requirements and Experience:
  • Minimum 3-4 Years: in IT Service Support Management in the outsourcing industry. Problem Management experience preferable.
  • Strong Understanding: of ITIL processes; preferably with recognized certification.
  • Excellent Communication Skills: verbal and written.
  • Knowledge of ITSM Tools:.
  • Analytical and Problem-Solving Approach:.
  • Meeting Facilitation Experience:.
  • Reporting Skills: written, analytical, and statistical.
  • Customer Focused Approach:.
  • Proactive Mindset: and a can-do attitude.
  • Ability to Prioritize Workload:.
Why Choose Our Organization?

We put people first. We believe in the power of diversity to drive innovation and our commitment to Diversity, Equity, and Inclusion shows that we value an inclusive culture.

We offer tailored career paths across our global organization to support your professional and personal growth.

We have an excellent reputation across the region and globally.

Best-in-class reward and recognition programs, flexible work arrangements, and more.

  • Dedicated Problem Solver

    1 week ago

    Melbourne, Victoria, Australia beBeeProblemSolver Full time $60,000 - $80,000

    Job Title:Customer Care Specialist", "Job Description:We are seeking a proactive problem solver with strong communication skills to join our team as a Customer Care Specialist. As an escalation point for Customer Care Coordinators, you will provide high-quality care and support to our global customers.", "Key Responsibilities:Handle complex, escalated, or...

  • Technical Problem Solver

    1 week ago

    Melbourne, Victoria, Australia beBeeProblemSolver Full time $80,000 - $150,000

    Technical Problem SolverTackle a variety of technical problems across codebases, collaborating with teams to build features and enhance the development workflow.Build features with team support.Collaborate with engineers through pair programming.Partner with AI coding agents to automate tasks.Work with product managers and designers to understand customer...

  • Technical Problem Solver

    1 week ago

    Melbourne, Victoria, Australia beBeeProblem Full time $110,000 - $170,000

    Job DescriptionThe Technical Problem Solver role presents an opportunity to leverage your pre-sales experience and work independently with some oversight.You will solve complex problems, adapt to change, and make proactive decisions, while mentoring team members and coordinating team activities.This role offers personal growth and career advancement...

  • Technical Problem Solver

    1 week ago

    Melbourne, Victoria, Australia beBeeAnalytical Full time

    Business Analyst RoleThis role offers hands-on experience in technology and business within a creative, problem-solving environment. Provide an engaging customer experience by learning products and supporting customers.Assist on various digital projects to expand technical and/or creative skills.Work through real-life problem-solving scenarios with the team...

  • Environmental Problem Solvers Wanted

    5 days ago

    Melbourne, Victoria, Australia beBeeEnvironmental Full time $60,000 - $90,000

    We're looking for passionate individuals who want to make a difference in the environment. Our work addresses complex problems in natural and built environments using creative thinking, economics, science and engineering.Our focus areas include environmental science and engineering, river health engineering, coastal management and geomorphology, data and...

  • Strategic Problem Solver

    2 weeks ago

    Melbourne, Victoria, Australia beBeeProblem Full time $130,000 - $160,000

    Job OpportunityWe are currently seeking a highly skilled Problem Analyst to join our team on a fixed-term contract basis.About the RoleThis position is responsible for delivering exceptional Problem Management Services, aligned with industry-leading processes and frameworks.You will manage the problem lifecycle from identification through to resolution,...

  • Aviation Industry Problem Solver

    1 week ago

    Melbourne, Victoria, Australia beBeeProblem Full time $60,000 - $90,000

    Job Description:This dynamic role in the aviation sector is ideal for a natural problem solver who excels at achieving results.The Airline Customer Advocate will manage cases spanning multiple clients, requiring highly developed problem-solving and decision-making skills.This unique and autonomous job share role offers a range of challenges and opportunities...

  • Chemistry Problem Solver

    1 week ago

    Melbourne, Victoria, Australia beBeeChemistry Full time US$80,000 - US$100,000

    Key Roles and Responsibilities:">Evaluate the logic of AI models and provide complex chemistry problems for them to solve.">Required Expertise and Qualifications:">A current, in progress, or completed Master's and/or PhD degree is preferred but not required.Fluency in English (native or bilingual level).Detail-orientedProficient in chemistry,...

  • Chief Problem Solver

    1 week ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $95,000 - $125,000

    Senior Technical Support RoleThis is a challenging and rewarding opportunity to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency as a Senior Technical Support Engineer.As a member of our Customer Service & Support team, you will be responsible for owning, investigating, and...

  • Expert Problem Solver

    5 days ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $109,933 - $152,492

    Unlock your potential as a Technical Support Specialist.Job DescriptionInvestigate and resolve complex customer technical issues using advanced troubleshooting tools and practices.Develop and lead readiness programs, providing technical coaching and mentoring to peers.Collaborate with cross-functional teams to drive product improvements through automation...