Chief Problem Solver

1 week ago

Melbourne, Victoria, Australia beBeeTechnical Full time $95,000 - $125,000
Senior Technical Support Role

This is a challenging and rewarding opportunity to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency as a Senior Technical Support Engineer.

As a member of our Customer Service & Support team, you will be responsible for owning, investigating, and solving complex customer technical issues. You will also collaborate with teams across the organization and leverage troubleshooting tools and practices to provide expert support to our customers.

The ideal candidate will have a passion for delivering exceptional customer experiences and a strong background in technical support, consulting, or information technology. A bachelor's degree in Computer Science, Information Technology, or a related field is required, along with 3+ years of relevant experience or equivalent qualifications.

The role requires advanced experience with SharePoint Online and OnPrem architecture, site collections, and permissions management, as well as familiarity with OneDrive and Office 365 interoperability with SharePoint. Strong analytical and problem-solving skills are essential, as is the ability to work effectively in a fast-paced environment.

This position involves working shifts based on business needs, with flexibility to accommodate operational demands. You will need to pass a Microsoft Cloud Background Check and meet other security screening requirements. If you are a motivated and technically skilled individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

Responsibilities
  • Response and Resolution: Own, investigate, and solve complex customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
  • Readiness: Lead in building communities with peer delivery roles and share knowledge through readiness programs, technical coaching, and mentoring of others.
  • Product/Process Improvement: Engage with Microsoft Engineering/SUPPORTABILITY teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience.

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