Expert Problem Solver

5 days ago


Melbourne, Victoria, Australia beBeeTechnical Full time $109,933 - $152,492

Unlock your potential as a Technical Support Specialist.

Job Description
  • Investigate and resolve complex customer technical issues using advanced troubleshooting tools and practices.
  • Develop and lead readiness programs, providing technical coaching and mentoring to peers.
  • Collaborate with cross-functional teams to drive product improvements through automation techniques and diagnostic tool development.
Key Responsibilities
  • Ownership: Take ownership of complex customer technical issues from initiation to resolution.
  • Readiness: Develop and deliver readiness programs for peer teams.
  • Product/Process Improvement: Collaborate with Engineering/Supportability teams to drive product improvements through automation techniques and diagnostic tool development.
Requirements
  • Bachelor's degree in Computer Science or related field, AND 3+ years of technical support experience OR 5+ years of technical consulting experience.
  • Advanced experience with SharePoint Online and OnPrem architecture, site collections, permissions management; SharePoint development (e.g., SPFx, REST APIs, CSOM, PowerShell scripting); migration tools and strategies (e.g., ShareGate, Metalogix).
  • Familiarity with OneDrive, Office 365 interoperability with SharePoint; AI-driven productivity tools and automation within Modern Work.
Working Requirements
  • Flexibility in working shifts based on business needs.
  • Ability to meet Microsoft security screening requirements.


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