Aviation Industry Problem Solver

6 hours ago

Melbourne, Victoria, Australia beBeeProblem Full time $60,000 - $90,000
Job Description:

This dynamic role in the aviation sector is ideal for a natural problem solver who excels at achieving results.

The Airline Customer Advocate will manage cases spanning multiple clients, requiring highly developed problem-solving and decision-making skills.

This unique and autonomous job share role offers a range of challenges and opportunities to grow professionally.

Key Responsibilities:

  • Manage customer complaint cases across various aviation clients
  • Liaise with airline case managers to ensure efficient complaint handling
  • Communicate with complainants according to agreed guidelines
  • Oversee ACA website, databases, and general operations
  • Analyse data and report statistics on a regular basis

Required Skills & Qualifications:

  • Tertiary qualification or significant experience in complaint handling, consumer advocacy, or management
  • Understanding of government processes and frameworks
  • Ability to coordinate functions across stakeholder organisations
  • Excellent communication, time management, and organisational skills

Benefits:

This role requires a self-motivated individual with a can-do attitude, excellent communication skills, and the ability to work autonomously. In return, you'll enjoy a friendly, fast-paced work environment with opportunities for growth and development.

What We Offer:

A supportive team environment that fosters personal and professional growth.

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