Dedicated Problem Solver

2 weeks ago

Melbourne, Victoria, Australia beBeeProblemSolver Full time $60,000 - $80,000
Job Title:

Customer Care Specialist

", "Job Description:

We are seeking a proactive problem solver with strong communication skills to join our team as a Customer Care Specialist. As an escalation point for Customer Care Coordinators, you will provide high-quality care and support to our global customers.

", "Key Responsibilities:
  • Handle complex, escalated, or sensitive customer enquiries.
  • Serve as a subject matter expert on systems, policies, or products.
  • Act as a first point of internal escalation before it reaches leadership.
  • Identify and flag recurring issues or pain points in the customer journey.
  • Train new starters and supervise employees at lower levels.
  • Assist in the delivery of training courses.
  • Step in and deputize in the absence of the Customer Care Manager.
  • Manage and monitor the Customer Care inbox (Primary Contact), Customer Manager (Secondary Contact).
  • Contribute to team initiatives, process improvements, and customer experience projects.
  • Attend weekly 1:1 leadership meeting with the Customer Care Manager.
", "Required Skills and Qualifications:

This role requires a proactive problem solver with strong communication skills and a deep understanding of the customer journey.

Our ideal candidate has excellent problem-solving skills, is able to communicate effectively, and has a deep understanding of the customer journey.

", "Benefits:

Enjoy a range of benefits, including:

  • 50% discount on all purchases
  • Endless cups of tea
  • Recognition and rewards through our Moment Makers program
  • Volunteer leave day per year with a purpose-aligned organization
  • Flexible working arrangement options, including hybrid work
  • Employee Assistance Program (EAP)
", "Others:

Our company culture ensures we celebrate every occasion in the calendar – bringing fun and excitement to life.

At [company name], we believe in creating a positive and inclusive work environment that promotes teamwork and employee engagement.

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