Tiffany & Co. Inventory Manager

5 days ago


Melbourne, Victoria, Australia Tiffany & Co Full time

About Tiffany & Co.

Company Overview

Established in 1837, Tiffany & Co. is renowned for its exquisite luxury brands and exceptional customer service. As a leader in the industry, we strive to create memorable experiences for our customers.

We are currently seeking an experienced Operations Executive to join our Collins Street store team. This role will be responsible for overseeing all aspects of Back of House, including inventory management, customer service, and client services.

Compensation Package

Salary Range: $80,000 - $110,000 per annum, depending on experience

This competitive salary reflects the importance of this role in ensuring the smooth operation of our store. Our employees are valued and recognized for their contributions to our success.

Job Description

Key Responsibilities:

  • Inventory management, including stock control, cycle count accuracy, shrinkage, and ensuring appropriate assortment and model stock levels
  • Supervise and coordinate all aspects of customer service relating to customer repairs, servicing orders, and any post-sale offerings
  • Supervise and coordinate all aspects of client services, including customer telephone enquiries, stock availability, and any other post-sale offerings
  • Oversee all receiving and shipping functions, including liaising with transportation, freight forwarders, Australian Customs, clearing/customs agents, etc., to ensure local compliance
  • Partner with store management to ensure all back-of-house processes and systems support required service standards
  • Manage, coach, develop, and train staff

Required Skills and Qualifications

Requirements:

  • Tertiary Certificate or equivalent life/work experience
  • Minimum three years retail stock management/inventory control preferably within the jewelry industry
  • Problem-solving ability
  • Strong customer service ethics
  • Excellent communication skills - verbal and written
  • Strong interpersonal skills
  • Proven multi-tasking experience with an ability to meet deadlines
  • Advanced skills in MS Word, Excel, and MIPS
  • Flexible working availability, including evenings, weekends, and public holidays


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