Tiffany & Co. Inventory Management Specialist

3 weeks ago


Melbourne, Victoria, Australia Tiffany & Co Full time

The Tiffany & Co. Collins Street store is seeking a highly skilled and solutions-driven professional to join our team as an Operations Executive.

We are renowned for our luxury brand, with a heritage of design innovation and exceptional service. Our customers bring us their greatest dreams – of style, glamour and love – and it is our obligation to honor those dreams with grace and artful understanding.

Reporting to the Store Manager, the Operations Executive will effectively oversee all aspects of Back of House, including coordination of the Merchandising, Customer Service and Client Services roles.

Responsibilities include:

  • Inventory management, ensuring stock control, cycle count accuracy, shrinkage and appropriate assortment and model stock levels
  • Supervising customer service relating to customer repairs, servicing orders, and post-sale offerings
  • Coordinating client services including customer telephone enquiries, stock availability and post-sale offerings
  • Overseeing receiving and shipping functions, liaising with transportation, freight forwarders, Australian Customs and clearing agents
  • Partnering with store management to ensure back-of-house processes support required service standards
  • Managing, coaching and developing staff

As an Operations Executive, you will be responsible for managing our inventory and logistics, ensuring seamless customer experiences and providing excellent customer service.

A competitive salary of approximately $85,000 per annum reflects your key responsibilities in this critical role.

To succeed in this position, you will need:

  • Tertiary Certificate or equivalent life/work experience
  • Minimum three years retail stock management/inventory control preferably within the jewelry industry
  • Problem-solving ability
  • Strong customer service ethics
  • Excellent communication skills – verbal and written
  • Strong interpersonal skills
  • Proven multi-tasking experience with the ability to meet deadlines
  • Advanced skills in MS Word, Excel and MIPS
  • Flexible working availability, including evenings, weekends and public holidays

In return, you will receive generous employee discounts on Tiffany & Co. products, career development opportunities and recognition of growth within our company.



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