Tiffany Sales Professional

20 hours ago


Melbourne, Victoria, Australia Tiffany & Co Full time

About the Role

This exciting opportunity at Tiffany & Co. involves delivering exceptional customer service, utilizing strategic selling and product expertise to honor the customer's experience.

As a Senior Client Advisor, you will drive sales growth, achieve individual targets, and support the team with effective sales coaching. You will be responsible for the effective running of the sales floor, including opening and closing duties.

Key Responsibilities

  • Execute individual Annual Net Sales plans by cultivating strong customer relationships and providing exceptional customer service.
  • Assist customers with merchandise selections using consultative and strategic selling skills.
  • Cultivate customers with personalized interactions and learn practices to achieve high client repeat rates.
  • Embody and inspire the highest luxury standards in presentation and behavior.
  • Manage customer issues/complaints and become an active member of the store team to support initiatives and efforts.
  • Ensure the health, safety, and welfare of yourself and others at work and comply with health and safety systems.
  • Support Client Advisors in achieving their sales plans through mentoring and coaching.

Requirements

  • Minimum two years retail experience, preferably within the jewelry industry.
  • Previous expert selling experience and demonstrable problem-solving ability.
  • Strong customer service ethics and excellent communications skills.
  • Strong computer skills, including Word, Excel, and CRM, and flexible working availability.
  • Previous experience in a luxury retail environment and senior sales experience.
  • Gemology Certificate/Diploma is preferred.

About Tiffany & Co.

Tiffany & Co. is one of the world's most recognizable luxury jewelry brands, synonymous with elegance, innovative design, fine craftsmanship, and creative excellence. For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals.



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