Jewelry Operations Specialist

3 days ago


Melbourne, Victoria, Australia Tiffany & Co Full time
About Tiffany & Co.

Tiffany & Co. is renowned as one of the world's most recognizable luxury brands, with a heritage of design innovation and exceptional service.

As a master jeweler and retailer, we have defined style and celebrated the world's great love stories since 1837.

Job Description:

We are seeking a passionate and solutions-driven professional to join our team as an Operations Executive in our Collins Street store.

This role will effectively oversee all aspects of Back of House, including coordination of Merchandising, Customer Service, and Client Services roles.

The successful candidate will be responsible for inventory management, customer service, client services, receiving and shipping functions, and staff management.

Key Responsibilities:
  • Inventory management: Ensure accurate stock control, cycle count accuracy, shrinkage, and appropriate assortment and model stock levels.
  • Customer service: Supervise and coordinate all aspects of customer repairs, servicing orders, and post-sale offerings.
  • Client services: Supervise and coordinate all aspects of client services, including customer telephone enquiries, stock availability, and post-sale offerings.
  • Receiving and shipping functions: Oversee all receiving and shipping functions, ensuring local compliance.
  • Staff management: Partner with store management to ensure back of house processes and systems support required service standards.
Requirements:
  • Tertiary Certificate or equivalent life/work experience
  • Minimum three years retail stock management/inventory control preferably within the jewelry industry
  • Problem-solving ability
  • Strong customer service ethics
  • Excellent communication skills - verbal and written
  • Strong interpersonal skills
  • Proven multi-tasking experience with an ability to meet deadlines
  • Advanced skills in MS Word, Excel, and MIPS
  • Flexible working availability, including evenings, weekends, and public holidays
Salary and Benefits:

A competitive salary will be offered to the successful candidate, along with the opportunity for career development in a supportive environment that recognizes growth.

You will also receive Tiffany-designed training programs and generous employee discounts.



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