Help Desk Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $85,000 - $90,000
Job Description

The Service Desk Specialist is responsible for ensuring user queries or issues are captured, validated, and triaged for further processing. This role requires strong communication skills and the ability to work effectively with various stakeholders.

  • Identify and diagnose issues and problems
  • Categorize and record reported queries
  • Work with various stakeholders to coordinate and execute tasks efficiently
  • Maintain end-to-end ownership of incidents
Key Responsibilities

The Service Desk Specialist will be responsible for delivering customer service through multiple channels including human, digital, self-service, and automated. This includes:

  • Escalating unresolved problems to a higher level of support if needed
  • Proactively monitoring system performance, resource utilization, and health metrics
  • Identifying and resolving issues promptly to ensure system availability and reliability
Requirements

To be successful in this role, you will need:

  • Well-developed inter-personal skills and proven ability to work alone and as a team with minimal supervision
  • Experience in installation, maintenance, and support of IT equipment, including desktop computers, laptops, tablets, phones, scanners, and printers
  • Qualifications: Bachelor's or master's degree or equivalent
Benefits

This role offers a range of benefits, including:

  • Opportunities for professional development and growth
  • Collaborative and dynamic work environment
  • Competitive salary and benefits package
About the Role

This is an exciting opportunity to join our team as a Service Desk Specialist. If you have a passion for providing excellent customer service and a strong background in IT, we encourage you to apply.

  • Help Desk Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSupport Full time $80,000 - $160,000

    Help Desk Professional Job OpportunityWe are seeking a highly skilled and experienced Help Desk Professional to join our team. This is an immediate start position that requires the ability to provide excellent support to our internal and external customers.Key Responsibilities:Deliver exceptional customer service via a ticketing system, responding promptly...

  • Help Desk Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSupport Full time $60,000 - $90,000

    Job Title: Help Desk ProfessionalOur organisation is seeking a highly skilled Help Desk Professional to deliver exceptional support to our global workforce.The ideal candidate will be responsible for providing timely and effective assistance to resolve complexity 1 requests and incidents, utilising IT Service Management best practices such as ITIL.This role...

  • Help Desk Professional

    1 week ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $64,000 - $94,000

    We are seeking a competent help desk professional to provide fast and reliable technical assistance to clients. The ideal candidate will have strong technical knowledge and experience with multiple solutions, including Unified Communications, Network, Telephony, and Cloud.

  • IT Help Desk Professional

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $81,900 - $105,891

    Help Desk Support SpecialistWe're seeking a Help Desk Support Specialist to join our team, providing technical assistance and support to internal users. The ideal candidate will have experience in troubleshooting complex issues, providing excellent customer service, and working effectively in a team environment.Key Responsibilities:Provide hardware and...

  • Help Desk Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSupport Full time $60,000 - $100,000

    Job OverviewWe are seeking a skilled and empathetic Help Desk Professional to join our team. In this role, you will be the first point of contact for customers, providing timely and effective support via various communication channels.About the RoleThis is an exciting opportunity for someone who enjoys working in a fast-paced environment, has excellent...

  • Help Desk Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $50,000 - $80,000

    Job Title: Help Desk SpecialistWe are seeking an experienced and customer-focused Help Desk Specialist to join our team.

  • Help Desk Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeService Full time $65,000 - $75,000

    IT Support Specialist\This is an exceptional opportunity to become a key member of our team in a collaborative environment. As an IT Support Specialist, you will provide expert technical assistance to computer users by diagnosing problems and guiding them through step-by-step solutions.\The ideal candidate will have a solid understanding of LAN/WAN...

  • Help Desk Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $100,000

    Job Title:Help Desk SpecialistDescription:We're seeking an IT professional to join our team as a Help Desk Specialist. As a key member of our technical support staff, you will be responsible for providing high-quality customer service and technical assistance to end-users.Main Responsibilities:Troubleshoot and resolve IT issues and requests in a timely...

  • Help Desk Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $62,500 - $72,500

    Job Description:The Service Desk Analyst plays a key role in delivering exceptional customer service to both internal and external clients. This involves troubleshooting software and hardware issues in a Windows-based environment, escalating complex problems to other teams where necessary, and maintaining user access in various systems and software.To ensure...

  • ICT Help Desk Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeICT Full time $68,680 - $85,940

    **Help Desk Specialist Position Available**We are seeking a skilled professional to fill our ICT Helpdesk Officer role, working on a six-month contract with potential for extension or long-term placement.The ideal candidate will have at least one year of experience in Level 1 help desk support, with expertise in O365, Active Directory, Outlook, and MS Teams....