Help Desk Professional

3 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $60,000 - $90,000
Job Title: Help Desk Professional

Our organisation is seeking a highly skilled Help Desk Professional to deliver exceptional support to our global workforce.

The ideal candidate will be responsible for providing timely and effective assistance to resolve complexity 1 requests and incidents, utilising IT Service Management best practices such as ITIL.

This role requires strong communication skills, both written and verbal, to ensure seamless interaction with technical and non-technical team members, users, and business representatives.

The successful candidate will possess excellent problem-solving skills, with the ability to work unsupervised, in teams, and independently.

Key responsibilities include:

  • Providing initial triage, resolution, or determining which IT resources should be engaged to fulfill requests.
  • Escalating service requests in line with established service level targets.
  • Managing and maintaining request lifecycles through to resolution.
  • Providing outstanding customer service, both written and verbal.
  • Creating and managing user accounts, imaging, personalisation, and support of workstations.

The successful candidate will have experience supporting at a 1st line level, including incident and problem management, active directory administration, exchange administration, Microsoft Teams telephony support, office 365 administration, and network troubleshooting.

We are looking for a dedicated individual who is passionate about delivering exceptional service and support, with a positive 'can-do' attitude and a drive to succeed.

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Knowledge of IT Service Management best practices (ITIL).
  • Experience with incident and problem management.
  • Active directory administration.
  • Exchange administration.
  • Microsoft Teams telephony support.
  • Office 365 administration.
  • Network troubleshooting.

Benefits:

As a Help Desk Professional, you will have the opportunity to work with a dynamic team and develop your skills in IT Service Management. You will also have access to ongoing training and development opportunities to help you succeed in your role.

Others:

If you are a motivated and organised individual who is passionate about delivering exceptional service and support, we would love to hear from you

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