Administrative Support Professional

1 day ago

Melbourne, Victoria, Australia beBeeAdministration Full time $85,238 - $97,206
Administration Officer Job Description

This role provides an opportunity to work in a dynamic and supportive team environment. You will be responsible for performing a range of administration duties, including managing a busy reception desk, answering and redirecting calls, and organizing appointments.

  • Administrative Support: Provide administrative support to the hospital's Admissions and Reception teams, including preparing admission paperwork and conducting follow-up requests.
  • Communication Skills: Develop strong communication skills to effectively interact with patients, staff, and external agencies.
  • Teamwork: Work collaboratively as part of a team to achieve common goals and objectives.
Key Responsibilities:
  • Manage a busy reception desk, ensuring a high level of customer service is provided to patients and visitors.
  • Answer and redirect calls efficiently and effectively, ensuring that patients and staff receive timely assistance.
  • Organize appointments and prepare admission paperwork, ensuring accurate and timely completion.
  • Conduct follow-up requests and make reminder calls for visits, maintaining effective communication with patients and staff.
  • Maintain accurate and effective record management systems, including preparation of medical records.
  • Perform health fund checks as required and manage the collection of excesses/co payments.
  • Coordinate with staff from other departments to ensure seamless communication and collaboration.
Requirements:
  • Administrative Experience: Proven experience in an administrative role, preferably in a healthcare setting.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with patients, staff, and external agencies.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Technical Skills: Proficiency in Microsoft Office (Outlook, Word, and Excel) and experience with WebPas Hospital system.
Benefits:

We offer a supportive and dynamic work environment, opportunities for professional growth and development, and a competitive salary package.

Why Join Us?

At our organization, we value our people and recognize the importance of providing a positive and inclusive work environment. We are committed to supporting the growth and development of our staff, offering opportunities for career advancement and professional development.

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