Concierge Ambassador

3 weeks ago


Brisbane, Queensland, Australia Marriott Full time

Wonderful Hospitality. Always.

We are seeking a talented and charismatic Concierge All-Rounder to join our team at Marriott Hotels. As part of our collaborative and dynamic team, you will have the opportunity to deliver exceptional service to our valued guests and be an ambassador for our hotel.

About the Role:

Key Responsibilities:

  • Welcoming and assisting guests with a polite and friendly manner, providing a seamless experience from check-in to check-out.
  • Concierge duties including valet parking, assisting with guest luggage and deliveries, and proactively assisting the rooms division as needed.
  • Hotel knowledge and local expertise, providing guests with insider information on activities, facilities, and services within the hotel and the city of Brisbane.
  • Maintaining a spotless environment in the foyer areas, driveways, and Porte cochere, ensuring a high standard of presentation at all times.
  • Concierge Desk administration including replenishing stationery, maps, and tourist information, ensuring the desk is adequately stocked and organized.
  • Valet parking with care and attention to detail, adhering to departmental procedures.
  • Adhering to policies and procedures, maintaining a strong focus on customer satisfaction and hotel standards.

About You:

  • A current driver's license
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiasm to escalate your career
  • Self-motivation, drive, and energy in a fast-paced environment
  • Smart solutions and a can-do attitude

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms within the Marriott International group
  • Part of the Life with the Works program, offering flexible working hours and locations, time off to pursue passions, and paid leave during the birthday month
  • Internationally recognized training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional, and financial wellbeing through the Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with friends
  • Work for the largest hotel network in the world, valuing equality, diversity, and inclusiveness

Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis, including disability and veteran status.


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