Front Desk Ambassador
4 days ago
Unlock a new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. As a Front Desk Ambassador, you will play a pivotal role in shaping each guest's first and last impression.
Role Overview:You'll be the face of our hotel, ensuring guests feel welcome and cared for from arrival to departure. Your attentive and proactive service will contribute to the overall atmosphere of warmth and hospitality, making you an integral part of the guest experience.
Key Responsibilities:- Providing a warm welcome upon arrival and a sincere farewell upon departure.
- Assisting with all needs at the concierge desk, entryway, and parking area.
- Maintaining the presentation of the lobby, driveway, and parking areas.
- Providing a memorable, efficient, and personalized experience.
- Addressing guest concerns promptly and incorporating feedback to improve satisfaction.
- Gathering and sharing local insights to fulfill guest requests.
To thrive as a Front Desk Ambassador, you should bring:
- At least 2 years of experience in a fast-paced environment, ideally in hospitality.
- A current driver's license is essential for valet services and vehicle handling.
- The ability to connect with guests and create a welcoming atmosphere.
- Skill in upselling and promoting our venues and services.
- A genuine enthusiasm for the hospitality industry.
- A proactive attitude toward developing your skills and staying updated on industry trends.
$65,000 - $80,000 per year (estimated)
Benefits:- Comprehensive training opportunities
- Discounts on hotel rooms and food & beverage
- Recognition programs and employee assistance
- Wellbeing & mindfulness programs
Join Marriott International and become part of a global team dedicated to excellence in service and operational efficiency.
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