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Insurance Client Service Specialist
2 months ago
We are seeking a highly skilled and motivated individual to join our Middle Office team as an Insurance Client Service Specialist. As a key member of our team, you will play a critical role in the management and growth of our Health and Benefits Practice.
Key Responsibilities- Provide exceptional client service and support to our clients, ensuring their insurance needs are met and exceeded.
- Prepare and maintain accurate client documentation, including renewal reports, quote slips, and other relevant materials.
- Develop and maintain strong relationships with insurers, clients, and other key stakeholders, representing WTW with professionalism and integrity.
- Liaise with insurers on renewals, terminations, and installations, working closely with our GDC back office team and consultants.
- Provide input and feedback on improving client policy structures and wordings, where necessary.
- Consolidate insurer responses, review, and negotiate terms with insurers in conjunction with consultants.
- Maintain comprehensive client data on WTW systems.
- Manage workflow between consultants and GDC back office team to ensure service levels are achieved.
- Debtor collections are managed in accordance with the terms of trade.
- Lead and coach less experienced colleagues to cultivate a thorough understanding of insurance markets and offerings.
- Support and work closely with the Head of Operations & Excellence to identify opportunities to simplify and improve processes.
- Act as the main support to consistently work with GDC back office team to ensure timely and accurate delivery of tasks on agreed processes and conduct trainings, where necessary.
- Act as the escalation point for the GDC back office team.
- Strong project management skills to manage timelines and support consultants on renewals matters especially on remarketing projects.
- Update GDC teams on changes to Australian regulatory issues, carriers' updates, and contact lists to ensure alignment between the teams.
- Assist on ad hoc projects and initiatives.
- An innovative thinker with the ability to collaborate and work in a team.
- Sound oral and written communication skills both on an individual and small group basis.
- Report writing and correspondence skills.
- Ability to prioritize work, manage deadlines, and work under pressure.
- A team player with the ability to demonstrate credibility and gain trust.
- Proficient in all MS Office products.
- A quick learner with the drive to take on additional duties when required.
- The ability to work autonomously with minimal guidance.
- A focus on excellence and the ability to produce accurate work.
- A background in life insurance is preferred.
WTW provides a competitive benefits package, including an annual bonus, company-paid salary continuance insurance, life and TPD insurance, hybrid working, and career growth opportunities.
We trust our colleagues to know their work and the people, tools, and environment they need to be successful. We offer a flexible work environment, with a mix of in-person and in-office interactions dependent on the needs of the team, role, and clients.
We are an equal-opportunity employer committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, and sexual orientation.
