Insurance Technology Specialist

2 months ago

Sydney, New South Wales, Australia Vero Insurance Full time
About the Role

The Service Delivery Specialist plays a crucial role in ensuring the seamless operation of IT applications within a portfolio, working under the guidance of a Service Delivery Manager. This position involves collaborating with internal and external teams using SIAM and ITIL processes to transition teams to the Momentum way of working.

This role provides guidance to operational teams and ensures service management processes meet the technical and business needs of the portfolio. It also serves as a key interface with partner-supplied team members, managing day-to-day activities and participating in relevant forums.

Key Responsibilities
  • Work with SIAM and Service Delivery Practices to ensure run activities performed by partners are carried out to agreed ITIL process standards and SLAs
  • Understand and communicate system requirements to operational teams
  • Work with technical staff and leaders in managing changes and incidents
  • Monitor Service Management processes and ensure continual service improvements
Requirements
  • Ideally 1-2 years' experience in Software development life cycle
  • Good knowledge and experience of ITSM and IT Operations
  • Familiarity with service management processes such as Incident, Change, Problem, Release, and Knowledge
  • Knowledge of Rest APIs, Python, Groovy, Springboot, and Deployment process
  • Excellent stakeholder and communication skills
What We Offer
  • Competitive benefits package and flexible work culture
  • Excellent discounts on a range of retail favourite stores as well as banking and insurance products
  • A range of flexible working and leave options, including 20 weeks paid parental leave
  • Invest in your brighter future with ongoing study support and career development programs

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