Service Delivery Specialist

1 week ago

Sydney, New South Wales, Australia Vero Insurance Full time

About Vero Insurance

Vero Insurance is a leading provider of insurance solutions, dedicated to delivering exceptional service to our customers.

Job Summary

We are seeking a highly skilled Service Delivery Specialist to join our Insurance Technology team. As a Service Delivery Specialist, you will play a critical role in ensuring the smooth operation of our IT applications, working closely with internal and external teams to deliver exceptional service to our customers.

Key Responsibilities

  • Collaborate with SIAM and ITIL processes to ensure run activities performed by partners are carried out to agreed standards and SLAs.
  • Communicate system requirements to operational teams and work with technical staff to manage changes and incidents.
  • Monitor Service Management processes and ensure continual service improvements.
  • Provide guidance to operational teams and ensure service management processes meet the technical and business needs of the portfolio.

Requirements

  • 1-2 years' experience in Software development life cycle.
  • Good knowledge and experience of ITSM and IT Operations.
  • Familiarity with service management processes such as Incident, Change, Problem, Release, and Knowledge.
  • Knowledge of Rest APIs, Python, Groovy, Springboot, and Deployment process.
  • Excellent stakeholder and communication skills.

What We Offer

  • Competitive benefits package and flexible work culture.
  • Excellent discounts on a range of retail favourite stores as well as banking and insurance products.
  • A range of flexible working and leave options, including 20 weeks paid parental leave.
  • Invest in your brighter future with ongoing study support and career development programs.

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