Sea Freight Operations Manager

2 days ago

Perth, Western Australia beBeeCustomer Full time $80,000 - $120,000
Job Description

As a Sea Logistics Customer Care Manager, you will play a vital role in optimizing processes and ensuring efficient inventory and shipment movement.

Your primary responsibility will be to provide holistic support for customers in sea freight, fostering long-term partnership-based relationships.

You will process customer inquiries, prepare offers, and manage order processing from acceptance to document verification and shipment completion.

Key Responsibilities
  • Provide exceptional customer service and support.
  • Process customer inquiries and resolve issues efficiently.
  • Manage customer data and create reports for analysis and optimization of services.
  • Collaborate with operational departments, sales, and carriers to expand customer portfolios and develop new business opportunities.
Requirements
  • Focus on customer engagement, satisfaction, retention, and reactivation through high service quality and close collaboration with operational and commercial stakeholders.
  • Own, monitor, and drive sales activities.
  • Ensure best-in-class customer onboarding.
  • Continuously improve processes and controls to ensure complete and correct customer contact data, service data, and system changes.
  • Manage interfaces and information exchange with your team and other stakeholders to ensure effective and efficient shipment management.
  • Prioritize customer complaint management, ensuring consistent delivery against the customer promise.
  • Closely cooperate with the Operational Care Center (OCC) and Revenue Care Center (RCC) to optimize the customer experience.
  • Deliver against all financial targets and strategic objectives.
Benefits
  • Flexible working hours for a good work-life balance.
  • Health promotion: Sports and wellness offers, supplementary company health insurance, advisory services on e.g. work-life balance, location-specific promotions.
  • Capital-forming benefits: Support for asset accumulation in retirement provision, bank savings plans, and investment funds.
  • Equipment & working environment: Laptop and company mobile phone, parking facilities, good public transport connections, free water, coffee, and fruit, canteen.
  • Training courses for professional and personal development, such as language courses and development programs.
  • Discounts at numerous cooperation partners from the fields of fashion, leisure, electronics, living, and Co.
About Us

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