Sea Logistics Customer Care Manager FS-C

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

• Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
• Processing customer inquiries and preparing offers
• Control of order processing from order acceptance to document verification to the completion of the shipment
• Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services
• Close cooperation with the operational departments, sales and carriers
• Expansion of the portfolio of our existing customers, development of new business and acquisition of customers

• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.
• To own, monitor + drive all sales activities.
• To ensure best-in-class customer onboarding.
• To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
• To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
• To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.
• To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.
• To ensure delivery against all financial targets + strategic objectives of your CCL.
• To undertake any other tasks required by management.

• Conditions: performance-related remuneration and annual leave
• Flexibility: flexible working hours for a good work-life balance
• Health promotion: sports and wellness offers, supplementary company health insurance, advisory services on e.g. work-life balance, location-specific promotions
• Capital-forming benefits: Support for asset accumulation in the areas of retirement provision, bank savings plans and investment funds
• Equipment & working environment: laptop and company mobile phone, parking facilities, good public transport connections, free water, coffee and fruit, canteen
• Perspective: Training courses for professional and personal development, such as language courses and development programs
• Discounts: various discounts at numerous cooperation partners from the fields of fashion, leisure, electronics, living & Co.
• Teamwork: familiar working atmosphere in a large company, various team and company events, advertising program for new employees incl. bonus

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.