Case Manager, High Complexity Specialist
7 days ago
About the Role
We are seeking a highly skilled and experienced Case Manager to join our Workers Compensation Claims Business. As a Case Manager, you will play a critical role in providing exceptional claims service, determining proper policy coverage, and evaluating assigned cases.
Key Responsibilities
- Face-to-face contact with stakeholders through case conferencing, claims reviews, and on-site visits.
- Adhere to set timeframes, ensure compliance with all legislative codes and company policies, and enter accurate information on all claims onto our database.
- Provide support and guidance to injured people throughout their claim.
- Build and maintain strong relationships with customers.
- Work in a fast-paced and dynamic work environment.
- Provide end-to-end claims management for your client portfolio, drawing on your exceptional customer service and decision-making skills to achieve return-to-work objectives.
About You
To be successful in this role, you will have:
- A highly empathetic customer approach and ability to maintain a calm and professional demeanor when processing claims.
- An engaging and courteous phone manner with the ability to type and talk concurrently.
- The ability to build rapport and provide timely solutions and recommendations with diverse customers.
- Resilience with the ability to work both independently and as part of a team in a fast-paced dynamic environment.
- Strong computer and numeracy skills with the ability to pick up new systems quickly.
- Previous experience in customer service, administration, and/or operational roles.
- An understanding of general insurance and relevant industry legislation and/or previous experience within insurance, claims, and industry-related roles is highly advantageous but not mandatory for all areas.
About QBE
We are an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies, and our communities.
We believe this is our moment – what if it was yours too?
Benefits
- 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance.
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counseling, financial, and legal advice.
- 18 weeks' gender-equal flexible leave for all new parents, including paid super.
- The ability to maximize retirement savings through voluntary super contributions and company matching.
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.
- Additional leave and support through QBE's Family Domestic Violence First Responder Network.
- Discounts on insurance products, car hire, hotels, goods, and services including benefits through our various sports and arts sponsorship partners.
Rewards & Recognition
We value our employee's experience with us and are proud to have been recognized for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice.
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards.
- Platinum employer in the Australian Workplace Equality Index – the definitive national benchmark on LGBTIQ+ workplace inclusion.
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates.
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads).
- Family Friendly Accredited employer since 2021.
- Winner Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 2023.
- Winner Organisational Development category at the Australian HR Institute (AHRI) Awards 2022.
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