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Case Manager, High Complexity
2 months ago
We are seeking a highly skilled and experienced Case Manager to join our Workers Compensation Claims Business. As a Case Manager, you will play a critical role in providing exceptional claims service, determining proper policy coverage, and evaluating assigned cases.
Key Responsibilities- Provide superior claims service to customers, ensuring timely and effective resolution of claims.
- Determine proper policy coverage and investigate assigned cases to ensure accurate and fair outcomes.
- Build and maintain strong relationships with customers, stakeholders, and colleagues.
- Work in a fast-paced and dynamic environment, adapting to changing priorities and deadlines.
- Provide end-to-end claims management for client portfolios, utilizing exceptional customer service and decision-making skills to achieve return-to-work objectives.
- A highly empathetic customer approach, with the ability to maintain a calm and professional demeanor when processing claims.
- An engaging and courteous phone manner, with the ability to type and talk concurrently.
- The ability to build rapport and provide timely solutions and recommendations with diverse customers.
- Resilience, with the ability to work both independently and as part of a team in a fast-paced dynamic environment.
- Strong computer and numeracy skills, with the ability to pick up new systems quickly.
- Previous experience in customer service, administration, and/or operational roles.
- An understanding of general insurance and relevant industry legislation, or previous experience within insurance, claims, and industry-related roles.
QBE is an international insurer and reinsurer offering a diverse portfolio of commercial, personal, and specialty products, as well as risk management solutions. We employ a team of around 13,000 people in 27 countries around the world.
Benefits- Hybrid working arrangements, allowing for a mix of working from home and in the office to enhance work-life balance.
- Access to our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counseling, financial, and legal advice.
- 18 weeks' gender-equal flexible leave for all new parents, including paid super.
- The ability to maximize retirement savings through voluntary super contributions and company matching.
- Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums.
- Additional leave and support through QBE's Family Domestic Violence First Responder Network.
- Discounts on insurance products, car hire, hotels, goods, and services, including benefits through our various sports and arts sponsorship partners.
