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Customer Service Specialist
2 months ago
We are seeking a skilled Customer Service Specialist to join our Compliance and Dispute Services team. As a key member of our team, you will be responsible for analysing and investigating disputed transactions, providing superior levels of internal and external customer service, and collaborating with government agencies to resolve claims.
Key Responsibilities:
- Analyse and investigate disputed card transactions for both fraud and non-fraud transactions.
- Provide superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints, and issues.
- Collaborate with government agencies and cross-check information to understand the root cause of the enquiry.
Requirements:
- Demonstrable problem-solving skills and knowledge across transactions or payments with investigation skills.
- Ability to multitask and effectively prioritise work to ensure enquiries are resolved in a timely manner.
- Excellent Communication and stakeholder management skills, supported by a collaboration mindset.
- Well-developed attention to detail skills and good judgement with skills and depth across critical thinking, analysing and assessing and taking ownership of outcome or solution.
About Us:
At Commonwealth Bank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. We nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.
We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in.
