Operational Support Specialist, Home-in
2 weeks ago
We're seeking an Operational Support Specialist to join Home-in, a fast-growing customer-driven start-up within the Commonwealth Bank Group. As a key member of our Operations and Customer Success Team, you will play a vital role in ensuring the success of our customers' property journeys.
- Manage multiple work streams, including contract review, exchange, and settlement.
- Liaise with our lawyer partners and lenders to ensure our platform is a comprehensive one-stop shop for customers.
- Respond to customer queries, demonstrating empathy and exceptional customer service skills.
- Process tasks and support requests within agreed turnaround times.
- Maintain consistent accuracy in a high-volume, deadline-driven environment.
Requirements:
- A few years' experience in customer service, administration, or operational support.
- A commitment to providing exceptional customer service.
- Proven experience working in a task-driven, deadline-driven environment, managing multiple competing priorities.
- Prioritisation and planning skills to manage work volume appropriately.
- Excellent attention to detail and ability to navigate complex processes and information.
Why join us?
- Enjoy a flexible and dynamic start-up environment.
- We nurture a safe space for our people to show up as they are.
- Competitive salary and bonus structure.
- Opportunities for professional growth and development.
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