Operational Support Specialist, Home-in

2 weeks ago


Lindfield, New South Wales, Australia Commonwealth Bank Full time
Operational Support Specialist

We're seeking an Operational Support Specialist to join Home-in, a fast-growing customer-driven start-up within the Commonwealth Bank Group. As a key member of our Operations and Customer Success Team, you will play a vital role in ensuring the success of our customers' property journeys.

  1. Manage multiple work streams, including contract review, exchange, and settlement.
  2. Liaise with our lawyer partners and lenders to ensure our platform is a comprehensive one-stop shop for customers.
  3. Respond to customer queries, demonstrating empathy and exceptional customer service skills.
  4. Process tasks and support requests within agreed turnaround times.
  5. Maintain consistent accuracy in a high-volume, deadline-driven environment.

Requirements:

  • A few years' experience in customer service, administration, or operational support.
  • A commitment to providing exceptional customer service.
  • Proven experience working in a task-driven, deadline-driven environment, managing multiple competing priorities.
  • Prioritisation and planning skills to manage work volume appropriately.
  • Excellent attention to detail and ability to navigate complex processes and information.

Why join us?

  • Enjoy a flexible and dynamic start-up environment.
  • We nurture a safe space for our people to show up as they are.
  • Competitive salary and bonus structure.
  • Opportunities for professional growth and development.


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