Claims Team Leader
1 week ago
We are seeking an experienced Senior Manager to lead our team in delivering exceptional claims services.
- Provide day-to-day leadership and technical mentoring to the team, ensuring the delivery of high-quality claims service and implementing quality initiatives.
- Champion customer service excellence and lead by example, building strong relationships with clients.
- Manage daily workflow to maintain client service standards and provide escalation points for complaints and/or technical queries.
The role involves overseeing the day-to-day operations of the Travel Claims team, leading and motivating staff, setting priorities and planning workload, reviewing performance, and providing training and coaching as needed.
About You:
- Minimum five years of experience in insurance claims management.
- Demonstrated ability to lead and manage a claims team.
- Strong leadership skills, excellent customer service skills, and experience handling Travel Claims.
- Proven ability to build and develop relationships, high level of interpersonal and communication skills, and strong business acumen.
Our organization offers a supportive working environment that promotes work-life balance, flexible work arrangements, paid parental leave, opportunities for ongoing education and development, service recognition awards, employee assistance programs, and exciting career opportunities for growth and development.
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