Claims Team Leader

Join to apply for the Claims Team Leader - Landlords/Technical role at Guild Group.

Ways of Working: Hybrid - 2 days in office and 3 days from home.

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we have provided exceptional products, services, and customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we offer insurance our customers can depend on.

As part of the Short Tails Claims team, you will be reporting into the Head of Short Tail Claims. As the Claims Team Leader - Landlord/Technical, you will lead a team of six highly experienced technical claims specialists to deliver best practice claims management and exceptional customer service. You will provide ongoing coaching, support, and development to enhance individual and team performance. You will oversee KPIs and workflow, ensuring efficient claims processing while collaborating with specialist functions to achieve high-quality outcomes. You will champion the Claims People Value Proposition, foster engagement, and uphold company values and culture, acting as a role model for excellence.

You will partner with Quality Assurance to address training needs across technical, systems, product, and soft skills, ensuring continuous learning and improvement. You will maintain compliance with all relevant regulations and policies, actively report and resolve issues, cultivate strong stakeholder relationships, provide feedback on supplier performance, and drive cross-functional collaboration to support business objectives.

• Proven leadership excellence with a track record of empowering high-performing teams, ideally within the general insurance sector
• Extensive expertise in general insurance commercial/property claims, with a deep understanding of industry best practices and regulatory frameworks
• A compelling and confident communicator, adept at engaging and influencing stakeholders across all levels of the business
• A visionary leader who inspires, motivates, and fosters a collaborative and thriving team culture
• Curious, strategic, and solutions-driven, constantly seeking opportunities for innovation, efficiency, and continuous improvement
• A transformational coach and proactive change agent, championing a growth mindset to drive individual and team success
• Deeply customer-centric, with an unwavering commitment to enhancing experiences and supporting the wellbeing of both clients and team members
• A trusted and adaptable communicator, who cultivates strong relationships, builds clarity, and drives positive engagement at every level

• Hybrid working arrangement
• A role that will provide you depth and breadth of experience you can't get in bigger organisations. You'll be highly visible and so will the work you do as a leader
• Participation in our annual short term incentive program
• Staff discounts and offers with leading retailers and an innovative Employee Assistance Programme
• Wellbeing initiatives, learning opportunities and purpose-led businesses

If this role sounds like what you've been looking for, please submit an application for our Recruitment team to review.

Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect.

If you have any questions, please email Sandra at Please do not apply via email.

• Mid-Senior level

• Full-time

• Other

• Insurance

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