Customer Care Representative

3 weeks ago

Newcastle, New South Wales, Australia nib Full time
About nib

nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

Our Mission and Vision

We aspire to more prosperous and sustainable communities, not only the creation of enterprise value. Our mission is to help people enjoy better health.

About the Role

We're looking for someone who shares our passion for helping people enjoy better health. As a Customer Care Consultant, you'll promote and sell nib's Private Health Insurance products and services, partnering with members to ensure we understand their needs and provide suitable solutions.

You'll ensure nib members are fully informed with accurate information about their product and entitlements. You'll be open to growth and learning, and be part of a team culture that supports one another and celebrates our success.

Work remotely 80% of the time, with in-office days for team connection, collaboration and fun. You'll have the opportunity to work with a range of different customers from all walks of life, while demonstrating high attention to detail and not afraid to challenge the status quo.

What We Offer

We offer a generous bonus structure that can see your earning potential grow through your commitment to achieving your goals. You'll receive ongoing coaching, feedback and development to help you achieve these goals.

We have a flexible hybrid working model, which allows you to work from home 80% of the time. You'll benefit from our employee share plans, short-term incentive program and life and salary continuance insurance benefits.

We're committed to creating a flexible working environment where you're free to be you. Other benefits to support you at work (and play) include:

  • Generous discounts on nib health and travel insurance products
  • The opportunity to give back to the community through paid leave for volunteering through nib Foundation
  • Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts
Requirements

Successful applicants must be available to commence training and employment on December 2nd, 2024. Due to our business requirements, we have different shift blocks available rotating between 8:00am-8:30pm Monday to Friday.

The initial training and orientation will take place over one month at our beautiful Newcastle office. After completing the initial training period, you'll benefit from our flexible hybrid working model.

  • Customer Service Representative

    1 week ago

    Newcastle, New South Wales, Australia Belgravia Leisure Full time

    The RoleOur Customer Service Representatives are the heart of our business, providing important services such as Sales, Reception and Merchandising to our members, casual users and potential new members in accordance with our established operational routines and procedures.The role involves prospecting, touring, closing and getting referrals for future...

  • Customer Care Representative

    3 weeks ago

    Newcastle, New South Wales, Australia nib Full time

    About nibnib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.Our Mission and VisionWe aspire to more prosperous and sustainable communities, not only the creation of enterprise value. Our mission is to help people enjoy better health.About...

  • Customer Service Representative

    1 week ago

    Newcastle, New South Wales, Australia City of Newcastle Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at City of Newcastle. As a key member of our Museums Archive Library and Learning (MALL) Service Unit, you will be responsible for delivering exceptional customer service experiences across our 10 amazing library locations.As a Customer Service...

  • Customer Service Representative

    2 weeks ago

    Newcastle, New South Wales, Australia Rentokil Initial Full time

    We are seeking a skilled Customer Service Representative to provide exceptional phone and email support to our commercial and domestic customers.The successful candidate will be responsible for:Receiving and responding to customer inquiries in a timely and professional mannerProactively making outbound calls to promote our products and servicesScheduling...

  • Customer Service Representative

    2 days ago

    Newcastle, New South Wales, Australia Officeworks Full time

    About OfficeworksWe're a dynamic and innovative company that's passionate about delivering exceptional customer service. Our team is our heart and soul, and we're committed to creating a safe and supportive work environment for everyone.The RoleWe're seeking a Customer Service Representative to join our team at our Newcastle West store. As a key member of...

  • Customer Service Representative

    1 week ago

    Newcastle, New South Wales, Australia Rentokil Initial Full time

    We are seeking a skilled Customer Service Representative to provide exceptional phone and email support to our customers. This role is a key part of our Customer Service team, reporting directly to the Team Leader.The successful candidate will be responsible for:Receiving and responding to customer inquiries in a timely and professional mannerProactively...

  • Customer Service Representative

    5 days ago

    Newcastle, New South Wales, Australia Housing Industry Association Full time

    The Housing Industry Association is seeking a highly skilled Customer Service Officer to join their team at the HIA Home Inspirations Centre.The ideal candidate will have excellent communication and interpersonal skills, with the ability to provide high-quality customer service to visitors of the Centre.Key responsibilities of the role include:Ensuring that...

  • Customer Service Representative

    5 days ago

    Newcastle, New South Wales, Australia Rentokil Initial Full time

    We are seeking a skilled Customer Service Representative to provide exceptional phone and email support to our commercial and domestic customers.In this role, you will be responsible for:Receiving and responding to customer inquiries in a timely and professional mannerProactively making outbound calls to promote our products and servicesScheduling...

  • Aged Care Funding Specialist

    1 week ago

    Newcastle, New South Wales, Australia Anglican Care Full time

    The Opportunity:We are seeking a dedicated professional to ensure optimal care outcomes in our Residential facilities. The purpose of this position is to monitor clinical compliance and support our facilities to claim and maintain available funding according to care needs of our residents. You will stay updated on funding legislation and participate in...

  • Aged Care Funding Specialist

    4 weeks ago

    Newcastle, New South Wales, Australia Anglican Care Full time

    The OpportunityWe are seeking a dedicated professional to monitor clinical compliance and ensure optimal care outcomes in our Residential facilities. The purpose of this position is to support our facilities to ensure available funding is claimed and maintained according to care needs of our residents.Key Responsibilities:Continuous monitoring of homes to...

  • Customer Service Representative

    4 weeks ago

    Newcastle, New South Wales, Australia Officeworks Full time

    About UsAt Officeworks, we're passionate about delivering exceptional customer experiences. Our team is the heart of our business, and we're seeking talented individuals to join us in providing top-notch service to our customers.The RoleWe're looking for a part-time Customer Service Representative to join our team in Newcastle West. As a key member of our...

  • Funding Manager

    2 weeks ago

    Newcastle, New South Wales, Australia Anglican Care Full time

    About the RoleWe are seeking a dedicated professional to monitor clinical compliance and ensure optimal care outcomes in our Residential facilities. The successful candidate will be responsible for ensuring available funding is claimed and maintained according to care needs of our residents.Key ResponsibilitiesMonitor and review clinical compliance to ensure...

  • Customer Service Representative

    4 weeks ago

    Newcastle, New South Wales, Australia IMB Bank Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, helping them with their banking and insurance needs, and exploring new opportunities to find the right financial...

  • Customer Service Representative

    3 weeks ago

    Newcastle, New South Wales, Australia IMB Bank Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, helping them with their banking and insurance needs, and exploring new opportunities to find the right financial...

  • Customer Service Representative

    6 days ago

    Newcastle, New South Wales, Australia City of Newcastle Full time

    About the RoleWe are seeking an experienced and enthusiastic Customer Service Representative to join our team at City of Newcastle. As a key member of our Library Service Unit, you will provide exceptional service experiences to our members and visitors, delivering quality interactions and professional advice across various channels.Key ResponsibilitiesWork...

  • Customer Service Representative

    4 weeks ago

    Newcastle, New South Wales, Australia IMB Bank Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, helping them with their banking and insurance needs, and exploring new opportunities to find the right financial...

  • Customer Care Representative

    2 weeks ago

    Newcastle, New South Wales, Australia nib Full time

    About nibnib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.Our Mission and VisionWe aspire to more prosperous and sustainable communities, not only the creation of enterprise value. Our mission and vision are built on a foundation of...

  • Customer Service Representative

    4 weeks ago

    Newcastle, New South Wales, Australia IMB Bank Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, helping them with their banking and insurance needs, and exploring new opportunities to find the right financial...

  • Customer Care Representative

    2 weeks ago

    Newcastle, New South Wales, Australia nib Full time

    About nibnib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary.About the roleThis role will see you...

  • Customer Care Representative

    1 week ago

    Newcastle, New South Wales, Australia nib Full time

    About Usnib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different...