Customer Care Representative
3 weeks ago
nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.
Our Mission and VisionWe aspire to more prosperous and sustainable communities, not only the creation of enterprise value. Our mission is to help people enjoy better health.
About the RoleWe're looking for someone who shares our passion for helping people enjoy better health. As a Customer Care Consultant, you'll promote and sell nib's Private Health Insurance products and services, partnering with members to ensure we understand their needs and provide suitable solutions.
You'll ensure nib members are fully informed with accurate information about their product and entitlements. You'll be open to growth and learning, and be part of a team culture that supports one another and celebrates our success.
Work remotely 80% of the time, with in-office days for team connection, collaboration and fun. Your motivation and drive coupled with a passion for achieving and reaching set goals will set you up for success.
We're committed to creating an accessible recruitment process and employment experience. If you identify as a person with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment @ nib.com.au
What We OfferWe have a great bonus structure that can see your earning potential grow through your commitment to achieving your goals. We will give you the tools to have the conversations, you just need to bring the passion, tenacity, and grit to apply your learnings to each and every conversation.
We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we're committed to creating a flexible working environment where you're free to be you.
Other benefits to support you at work (and play) include: generous discounts on nib health and travel insurance products, the opportunity to give back to the community through paid leave for volunteering through nib Foundation, support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts, access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits, benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees
How to ApplySuccessful applicants must be available to commence training and employment on December 2nd, 2024. Due to our business requirements, we have different shift blocks available rotating between 8:00am-8:30pm Monday to Friday.
The initial training and orientation will take place over one month at our beautiful Newcastle office. During this time, you will have the opportunity to meet your new teammates and get settled into your role.
After completing the initial training period, you'll benefit from our flexible hybrid working model, which allows you to work from home 80% of the time.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
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