Senior Departmental Support Officer
5 days ago
Job Title: Senior Departmental Support Officer
Senior Departmental Support Officer Job DescriptionThe role involves providing a friendly, sensitive, efficient and confidential service to the public in a high acuity area. This includes ensuring that all interactions with the public are conducted in a professional manner, maintaining confidentiality of patient information, and performing administrative tasks as required.
Key Responsibilities:
- Provide excellent customer service to patients, families and staff;
- Maintain accurate and up-to-date records and reports;
- Perform administrative tasks such as data entry, filing and photocopying;
- Assist with the coordination of departmental events and meetings;
- Provide support to the clinical team as required.
Essential Skills and Qualifications:
- Demonstrated ability to provide excellent customer service;
- Proven ability to maintain confidentiality and handle sensitive information;
- Advanced administrative and clerical skills including data accuracy;
- Excellent communication skills, both verbal and written;
- Ability to multi-task and problem solve in a high acuity area.
Working Environment: The Administration Officer will be working in a fast-paced emergency department environment.
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