Guest Service Representative

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $26,060 - $46,500

About our roleOur team members are changing the world one stay at a time. They're engaged and recognised in many ways for showcasing their talents. You'll have more than just a job. You'll have a challenging and rewarding career.

Key Responsibilities:

  • Welcome guests and complete Check-in and Check-out procedures
  • Manage guest requests, inquiries, and complaints
  • Maintain current knowledge of daily VIP, hotel products, services, pricing, and special promotional offers
  • Maximise sales revenues through up-selling and marketing programs
  • Manage guest luggage
  • Park automatic and manual vehicles
  • Arrange taxis and courier services
  • Receive and deliver mail and messages
  • Provide support to the Concierge desk
  • Perform general incoming communication duties

Skill Requirements:

  • Previous reception experience preferably within a hospitality field
  • Fluent in English language in order to communicate professionally with guests and team members
  • Computer literate
  • Demonstrated ability to resolve problems and conflict
  • Experience in cash handling
  • Ability to lift heavy objects
  • Available for flexible working hours according to business needs
  • Confident communication skills and positive manner
  • Full manual driving license
  • A passion for providing excellent customer service
  • Responsible Service of Alcohol (RSA NSW) Certification required

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