Guest Service Representative

3 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $45,000 - $65,000

Job Title: Guest Service Representative

We are seeking an experienced Guest Service Representative to join our team at a leading resort in Australasia. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience throughout their stay.

Key Responsibilities:

  • Provide a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels.
  • Oversee the accurate processing of guest reservations, updates, and special requests.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance and resolving issues.

Requirements:

  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs.
  • Maintains a polished and professional presentation, reflecting the values and standards of the organization.

About Us:

We manage over 70 properties in the region and have a global portfolio of 560 properties across more than 58 countries.

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