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National Key Account Manager
2 months ago
We are seeking a dedicated and experienced National Key Account Manager to join our team at Hellmann Worldwide Logistics. As a key member of our sales team, you will be responsible for maintaining and growing our business with assigned national accounts.
Key Responsibilities- Maintain business with assigned national accounts, leading in business and performance reviews, and identifying service issues to allocate the right resources for improvement.
- Generate new sales opportunities from existing customers, achieving yearly growth targets for strategic accounts.
- Follow the tender management process, conduct competition environment analysis, and negotiate strategies in alignment with products.
- Support the development of national business, especially auto vertical, priority LCL with multi-model freight products, and develop related solutions with the product team.
- Manage AR process, including due dates and credit limitations.
- Prepare, execute, monitor, and continuously improve account strategies/development plans/business plans for key accounts in your book of business.
- Conduct sales forecasting, planning, and budgeting processes, and prepare corresponding reports on account status.
- Deliver personal sales plans in CRM and Corporate Planner.
- Work with the operational and solutions team to develop operationally and commercially attractive solutions that exceed customer expectations.
- Adhere to and execute sales strategies and sales as provided by global/regional/country sales leadership.
- Adhere to and execute binding guidelines and standards on sales-related structures and processes.
- Define succession/replacement, recruiting, and personnel development needs for direct reports and coordinate with HR.
- Support Products in enhancing the product/service portfolio and corresponding pricing.
- Create written offers and offer/service presentations for customers in alignment with Products.
- Ensure acquisition of new target customers and enhancement of existing customer relationships with the goal to retain and expand HWL business.
- Generate tender leads and support timely delivery of compelling and value-generating proposals.
- Identify and convert sales opportunities in collaboration with Products.
- Maintain effective customer records in CRM systems.
- Negotiate contracts within commercial and operational parameters defined by Product and in close alignment with Products and Geos.
- Ensure renegotiation of prices if necessary.
- Serve as an escalation level for commercial and operational customer issues and assist with challenging client requests.
- Support local sales activities at SME customers within your area of expertise.
- Coordinate with product to clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
To be successful in this role, you will need:
- General Freight Forwarding/Sales Training.
- 8 years minimum experience in the freight forwarding industry.
- Experience/SUCCESS in auto vertical projects and tender process management.
- Excellent negotiation skills.
- Excellent communication skills, both written and verbal.
Your professional presentation and communication skills, along with true passion for providing exceptional customer experiences, will play a major role in achieving success, both professionally and personally.
About Our CompanyHellmann Worldwide Logistics is a global logistics company that puts its people at the heart of everything we do. We are a supportive team that values relationship-building and customer satisfaction.
About Our BenefitsWe offer a competitive remuneration package, employee bonus scheme, strong and supportive leadership team, and a flexible work-life balance scheme.
We are an equal opportunity employer and welcome applications from diverse candidates.
