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Credit Card Customer Support Specialist
2 weeks ago
Job Title:
Credit Card Customer Support Specialist
Job Description
This role involves responding to inbound calls and emails related to general inquiries about credit and debit card services. The primary responsibilities include providing assistance, answering questions, and resolving issues that may arise with clients' accounts or services.About Us
We are a global customer experience solutions company, partnering with over 2,000 clients worldwide. With operations in more than 70 countries and the ability to communicate in over 150 languages, we deliver exceptional customer experiences.
We believe our people are our greatest asset. We invest in their future by providing career development opportunities and fostering a culture built on integrity and collaboration.
About the Role
Become a Credit Card Customer Support Specialist and be the first point of contact for our valued banking customers. You will play a crucial role in delivering excellent service and support, helping to resolve inquiries and issues while contributing to the overall success of our customer-focused team.
What You'll Be Doing
- Handle inbound customer calls and emails with professionalism and courtesy.
- Actively listen to customers, understand their needs, and provide tailored solutions.
- Offer detailed and accurate information about our credit and debit card services.
- Efficiently resolve customer concerns and escalate complex issues as needed.
- Maintain detailed records of customer interactions and actions taken.
- Foster a positive team environment and participate in continuous improvement initiatives.
Key Role Details
- Position: Full-time/Part-time stable opportunity
- Salary:$27.17 per hour + Super & regular performance-based incentives
- Training:2 weeks of classroom training, Mon-Fri, 8:00 AM - 4:00 PM
- Availability:Full time: Monday to Friday on rotating roster from 08:00 AM to 08:00 PM. Saturday availability is 09:00 AM to 05:00 PM
- Part time: Set Roster from Mon- Friday starting at 08:00AM to 02:00PM or 03:00PM. Occasional Saturday's availability
What We're Looking For
- Excellent communication and interpersonal skills, with a knack for building positive rapport with customers.
- Strong problem-solving and critical thinking abilities to effectively handle inquiries.
- Proficiency in using computer systems and software, with a willingness to learn new technologies.
- Previous experience in customer service or call center roles is highly desirable.
- A commitment to delivering exceptional customer service and a genuine desire to help others.
- Flexibility to work a range of shifts, including weekends and public holidays.
What We Offer
We value our employees and strive to create a supportive and rewarding work environment. You can expect:
- Opportunities for career development in financial services and ongoing training.
- A diverse and inclusive workplace.
- Generous leave entitlements and flexible work arrangements.
- A fun and social company culture with team-building activities.
- Access to banking discounts and promotions after 6 months.
- Free parking available, with public transport access at the doorstep.
Applicants must be at least 18 years of age, have full working rights in Australia, and pass a police and pre-employment checks.
Foster a positive team environment and contribute to the overall success of our customer-focused team.
Language Requirements:
Time Type:
Full timeKeyword:CustomerSupport
