Credit Management Specialist

2 days ago

Gold Coast, Queensland, Australia beBeeCredit Full time $120,000 - $160,000

Credit Management Expert Wanted

We are seeking an experienced Credit Management professional to lead our credit and collections function. This role will oversee accounts receivable for a business with significant revenue, spanning cash, finance, and rebate income streams across Australia.

The successful candidate will manage a high-performing team responsible for credit risk assessment, collections, and efficient rebate recovery from government schemes.

This position offers flexibility to work remotely while based at our head office three days a week.

Your Key Responsibilities

  • Provide day-to-day leadership to the Credit and Collections team.
  • Develop and refine performance KPIs across credit, collections, and rebate processes; review regularly to adapt to business changes.
  • Support training and development of the team in regulatory and market developments.
  • Work closely with operational and sales management to successfully collect customer accounts.
  • Foster a culture of continuous improvement by identifying pain points and embedding process enhancements.

Credit Risk Assessment & Approval

Conduct credit assessments and approval processes for new accounts, particularly for home builders and commercial clients.

Monitor exposure and mitigate credit risks through proactive ledger management and structured terms.

Full ownership of the accounts receivable ledger.

Accounts Receivable & Collections

Oversee the AR ledger and ensure timely invoicing, collections, and reconciliations.

Collaborate with internal stakeholders (e.g., Sales, Customer Service) to resolve disputes quickly and professionally.

Maintain and improve cash flow by reducing Days Sales Outstanding (DSO) and aged debt levels.

Rebate Recovery & Scheme Management

Manage the end-to-end process of rebate collection from government schemes.

Liaise with approved certificate providers and use dedicated platforms to ensure documentation is timely, accurate, and compliant with relevant rules.

Stay up-to-date with changes to renewable energy programs and how they impact collections and eligibility.

Dispute Resolution & Compliance

Oversee customer disputes including National Consumer Tribunal cases and other tribunals.

Ensure compliance with Australian Consumer Law and industry-specific codes, particularly for solar and energy products.

Maintain accurate records for audit and regulatory purposes.

Stakeholder Engagement

Partner with the Chief Financial Officer to align credit terms with commercial strategy.

Collaborate with the Pricing Manager on client risk segmentation and discount/rebate structures.

Support the Sales team with guidance on customer onboarding and payment arrangements.

Requirements

  • Experience in B2B environments, particularly construction or home builder segments.
  • Background in energy, solar, or regulated consumer goods.
  • Proven track record in credit management, accounts receivable, or financial operations.
  • Leadership experience in a medium to large organisation.
  • Deep knowledge of Australian credit and collections laws.
  • Understanding of renewable energy rebate programs (desirable).

Why This Role?

This is an exciting opportunity to join a dynamic and innovative company that values strategic action and progressive thinking.

If you're looking to make a substantial impact in a company that values your expertise, apply now.

We offer a positive team culture, flexible working hours, ongoing training, and real opportunities to grow within the company.

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