
Customer Service Specialist
3 days ago
Customer Service Specialist
We are seeking a highly skilled and experienced individual to provide exceptional support to customers through online chat. This is an exciting opportunity for someone who is passionate about delivering outstanding customer experiences.
About the Role
- Provide customer service via online chat
- Answer account and transaction questions
- Assist with credit card and mortgage enquiries
- Troubleshoot banking issues
Key Responsibilities
You will be responsible for chatting with customers online to provide helpful and supportive service. You will also be required to:
- Utilize strong communication skills to resolve customer inquiries
- Work effectively in a fast-paced environment
- Be proactive in identifying and resolving customer issues
Requirements
- Customer service experience
- Confidence using computers and typing quickly
- Interest in banking or finance
- Availability to commit to 2 weeks of full-time training
Benefits
- Staff perks – access to platform with discounted products and services
- Performance-based incentives
Training and Development
Our comprehensive training program is designed to ensure you have the skills and knowledge needed to succeed in this role. We offer regular coaching and feedback sessions to help you develop your skills and advance your career.
Why Work With Us?
We are more than just a workplace – we are a community that is passionate about delivering exceptional customer experiences. Our team is dedicated to providing a supportive and inclusive work environment where you can grow, learn, and feel valued.
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