Customer Service Ambassador
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive in Kuala Lumpur.
This is an exciting opportunity for someone who wants to grow their career with a global leader in the hospitality industry, Shangri-La Hotels and Resorts.
As a Customer Service Executive, you will be responsible for delivering exceptional customer experiences through phone, email, and chat support.
You will work closely with our multilingual sales-oriented service team to resolve customer inquiries and provide solutions that meet their needs.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat
- Resolve customer complaints and issues promptly and professionally
- Provide product information and make recommendations to customers
- Work collaboratively with colleagues to achieve team goals and objectives
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple priorities
- High school diploma or equivalent required; degree preferred
- Minimum 1 year of experience in a customer-facing role
- Fluency in English and Mandarin/Cantonese required
What We Offer:
- A competitive salary range of RM4,500 - RM6,000 per month (estimated)
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A comprehensive benefits package, including medical insurance and annual leave
- The chance to work with a global leader in the hospitality industry
Why Choose Us?
- We offer a unique opportunity to grow your career with a global leader in the hospitality industry
- Our company culture values innovation, teamwork, and customer satisfaction
- We provide ongoing training and development opportunities to help you succeed
- Our benefits package includes medical insurance, annual leave, and other perks
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