Customer Service Ambassador

3 days ago


West Ryde, New South Wales, Australia Shangri-La Full time
Join a Dynamic Team as a Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive in Kuala Lumpur.

This is an exciting opportunity for someone who wants to grow their career with a global leader in the hospitality industry, Shangri-La Hotels and Resorts.

As a Customer Service Executive, you will be responsible for delivering exceptional customer experiences through phone, email, and chat support.

You will work closely with our multilingual sales-oriented service team to resolve customer inquiries and provide solutions that meet their needs.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues promptly and professionally
  • Provide product information and make recommendations to customers
  • Work collaboratively with colleagues to achieve team goals and objectives

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple priorities
  • High school diploma or equivalent required; degree preferred
  • Minimum 1 year of experience in a customer-facing role
  • Fluency in English and Mandarin/Cantonese required

What We Offer:

  • A competitive salary range of RM4,500 - RM6,000 per month (estimated)
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A comprehensive benefits package, including medical insurance and annual leave
  • The chance to work with a global leader in the hospitality industry

Why Choose Us?

  • We offer a unique opportunity to grow your career with a global leader in the hospitality industry
  • Our company culture values innovation, teamwork, and customer satisfaction
  • We provide ongoing training and development opportunities to help you succeed
  • Our benefits package includes medical insurance, annual leave, and other perks


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