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Expert Dementia Support Specialist
3 weeks ago
This is an exciting opportunity to join our team as a Helpline Advisor. As a Helpline Advisor, you will play a critical role in providing expert support and guidance to individuals impacted by dementia.
Our Helpline Advisors are the face of our organisation, providing brief consultations through phone calls, live chat, and email. They work closely with clients to understand their needs and provide tailored solutions.
We are looking for someone with a passion for delivering exceptional customer service and a commitment to supporting people living with dementia. If you have relevant experience and skills, we encourage you to apply.
About the JobAs a Helpline Advisor, your key responsibilities will include:
- Providing brief, dementia-specific consultations through phone calls, live chat, and email.
- Facilitating service referrals to relevant internal and external services.
- Maintaining accurate documentation of client activity and other relevant information.
- Participating in monthly team meetings, formal clinical supervision sessions, and allocated professional development time.
Our Helpline Advisors are trained to deliver high-quality services that meet the needs of our clients. We offer ongoing training and support to ensure our team members stay up-to-date with the latest developments in dementia care.
RequirementsTo be successful in this role, you will need:
- Relevant tertiary qualifications in an appropriate specialty area such as Counselling, Nursing, Psychology, Social Work or similar.
- Experience providing individual solution-focused support/information/counselling in an appropriate health/allied health/aged care field.
- Previous experience in providing individual telephone-based support services.
- Understanding and proficiency in using available technologies and information to maximise efficiencies and deliver effective services.
- Achieves results through a commitment to quality, planning, and efficient resourcing.
- Continually develops and applies specialist and technical skills and expertise to achieve work outcomes.
- Communicates clearly and openly with different audiences.
This role offers flexible, hybrid work arrangements, allowing you to achieve a better work-life balance. You will also have access to discounts and savings at over 450 retailers across Australia, as well as wellbeing programs and access to free and confidential counselling sessions for you and your family.
At we aim to create a workplace culture that values diversity and inclusion., we believe that everyone deserves equal opportunities, regardless of their background. Our organisation is committed to fostering a workplace where all employees can thrive.
