Research Panel Manager

2 days ago

Sydney, New South Wales, Australia beBeeResearch Full time $87,000 - $110,000
Customer Research Panel Coordinator

We are seeking a skilled coordinator to manage and cultivate our customer research panel.

The role is crucial in delivering high-quality insights guiding product portfolio decisions and will serve as a leading advocate for research across the business.

  • Manage recruitment, segmentation, growth, and incentivisation strategies for the customer research panel.
  • Design and execute customer surveys on various topics, ensuring best practice in question writing, panel selection, and incentivization management.
  • Analyse and deliver survey results in actionable formats, ranging from top-line summaries to detailed insights.
  • Facilitate in-depth customer interviews and usability studies, both remotely and in-person.
  • Support Product Managers, UX Managers, and external researchers by writing interview guides, coordinating schedules, and managing customer interactions.

Key Qualifications:

  • Strong analytical skills with the ability to turn raw data into meaningful insights.
  • Ability to manage and facilitate customer interviews, both remotely and in-person.
  • Knowledge of market research techniques and best practices.
  • Excellent communication and reporting skills, with the ability to deliver clear, actionable recommendations.

This role offers a unique opportunity to make a significant impact on our business outcomes. If you have a passion for customer research and a talent for analysis, we encourage you to apply.

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