Senior Guest Experience Lead

3 days ago

Gold Coast, Queensland, Australia beBeeGuest Full time $80,000 - $120,000
Job Title: Guest Services Manager

We are seeking a skilled and experienced Guest Services Manager to lead our front office operations.

  • This role involves overseeing daily front desk tasks, managing staff performance, and ensuring exceptional guest experiences.

The ideal candidate will have a proven track record of success in managing teams, fostering positive workplace cultures, and delivering outstanding customer service.

  • Key Responsibilities:
  • Lead and support front office operations
  • Foster a positive workplace culture
  • Cultivate strong guest connections
  • Manage rosters and payroll financials effectively
  • Collaborate with the Hotel Manager to maintain building presentation and upkeep standards
  • Ensure adherence to Meriton Suites standards, policies, and procedures

Requirements:

  • Possess a genuine passion for exceeding guest expectations
  • Understand the importance of building an inclusive work environment
  • Excellent time management skills and ability to work under pressure
  • Effective communication with internal and external stakeholders
  • Present yourself respectfully and professionally at all times

About Us:

We are a leading provider of apartment-style hotel suites with 23 locations across Australia.

Application Process:

Please click the Apply Now tab below to submit your application.

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