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Elevating Guest Experience
3 weeks ago
Mondrian embodies a unique approach to travel, combining visionary design and innovative programming to create an unforgettable experience for both locals and visitors.
This role offers a rare opportunity to immerse yourself in the rich culture of each city Mondrian inhabits, providing a dynamic framework that allows guests and locals alike to discover innovation and creativity.
As the Front Office Manager, you will lead and manage Front Office operations with the aim of delivering exceptional, guest-focused service while ensuring seamless alignment with brand standards and financial key performance indicators (KPIs).
Key Responsibilities:- Lead and manage Front Office operations to deliver exceptional, guest-focused service while ensuring alignment with brand standards and financial KPIs.
- Ensure efficient daily operations including check-in/out, room allocations, lobby services, and night audit processes, with active presence during key guest periods.
- Collaborate across departments (Reservations, Housekeeping, Engineering, Finance) to ensure seamless service, maintenance resolution, and accurate billing and reporting.
- Manage financial performance by controlling costs, forecasting revenue/occupancy, overseeing budgets, and ensuring accurate cash handling and reconciliation.
- Lead and develop the Front Office team through recruitment, structured training, coaching, regular feedback, and performance management to build a high-performing culture.
- Foster strong guest relations by handling VIP needs, special requests, complaints, and feedback, always aiming to exceed guest expectations and promote loyalty.
- Champion health, safety, and security standards, including workplace health and safety procedures, emergency responses, and safe work practices for guests and team members.
- Drive brand alignment and representation, upholding Ennismore and Mondrian values in conduct, service delivery, communication, and appearance.
