Guest Experience Specialist

1 week ago

Gold Coast, Queensland, Australia beBeeCareer Full time $60,000 - $95,000
Hotel Guest Services Representative

Are you a charismatic and organized individual who is passionate about delivering exceptional customer service? We are seeking a skilled Hotel Guest Services Representative to join our team.

As a Hotel Guest Services Representative, you will be the first point of contact for our guests, addressing their inquiries, answering their questions, and suggesting local activities. You will also allocate rooms based on guest preferences, availability, and business demands, ensuring a comfortable and enjoyable stay.

  • Be the first point of contact for our guests, addressing inquiries, answering questions, and suggesting local activities.
  • Allocate rooms based on guest preferences, availability, and business demands, ensuring a comfortable and enjoyable stay.
  • Safely and securely handle payment transactions, verifying billing details for accuracy.
  • Suggest room upgrades, offer special amenities, and fulfill specific guest requests to elevate their stay.
  • Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs.
  • Facilitate the resolution of guest complaints, transforming challenges into opportunities.
Requirements
  • Customer service-oriented with exceptional communication skills.
  • Previous experience in a similar role in the hospitality industry as GSA, Reservations, or Concierge is preferred.
  • Proficiency in using reservation and property management systems is a plus.
  • Problem-solving skills and the ability to remain calm under pressure.
  • Team player with a positive attitude and willingness to go the extra mile.
  • Capable of embracing a flexible rotating schedule that may include evenings, overnights, weekends, and public holidays.
Accor Benefits
  • ALL Heartist Membership - Enjoy discounts on accommodation and food & beverage worldwide.
  • Family & Friends Discounts - Available on a range of accommodation, services, and events for those who mean the most to you.
  • Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
  • Learn Your Way - Support your career development with access to Accor's industry-leading training platforms, Accor Academy, and Typsy.
  • Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.
  • Worldwide Opportunities - We are a world-leading hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.
Our Promise

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story, and we want to learn yours. We invite you to join us on this journey of growth and discovery.

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