Leading Guest Experience Specialist

1 week ago

Gold Coast, Queensland, Australia beBeeGuestServices Full time $60,000 - $80,000

We are seeking a highly skilled and experienced Guest Services Manager to lead our team in delivering exceptional guest experiences at a unique and popular tourist destination.

This is an exciting opportunity to be part of a value-led and future-focused organisation that conserves and advances natural and cultural heritage for future generations.

The successful candidate will have extensive experience working within a guest services-related role, with previous experience in a Guest Services management role within a multi-disciplinary operation.

Key responsibilities include:

  • Overseeing the Guest Services department to ensure high standards in guest services, ticketing, car parking, and cleaning.
  • Spearheading efforts to enhance the guest experience through service excellence.
  • Maintaining park presentation and accessibility, troubleshooting, and assisting in crisis management.
  • Liaising with internal and external stakeholders to deliver accurate operational information.
  • Promoting and facilitating sales of National Trust memberships and interstate/international National Trust membership programs.

To succeed in this role, you will possess:

  • Strong organisational and time management skills.
  • Excellent communication, leadership, and teamwork skills.
  • Experience with Microsoft Office suite and POS/Reservation-based software.
  • Able to prepare and present informative reports and conduct thorough investigations as required.
  • A manual Driver's licence and/or First Aid qualifications are highly regarded but not essential.
  • A positive approach to WHS, ensuring safe workplace operations and compliance with relevant legislation and company policies.
  • Comfortable working in an environment with mammals, birds, and reptiles, willing to work outdoors in all weather conditions.

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