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Technology Support Specialist for Live Events
3 weeks ago
We are seeking a highly skilled IT Event Administrator to support our live events nationwide. The ideal candidate will have at least one year of experience in L1/L2 support, field service, or multi-site support.
About the Role:
- Develop and implement IT solutions for diverse events
- Provide on-site technical assistance and client interaction
- Manage Windows operating systems (Windows 10/11, IoT, Server 2019/2022)
- Install point-of-sale systems, printers, and electronic funds transfer points at venues
- Maintain ticketing and access control infrastructure
- Schedule regular maintenance and respond to urgent issues
- Utilize issue tracking and reporting tools
- Support and maintain servers, switches, and wireless access points
- Configure virtual private networks and network services for events
Client and Venue Management:
- Collaborate professionally with clients
- Offer support during high-pressure events
- Maintain accurate records and documentation
- Respond promptly to service requests
Requirements:
- Australian driver's license
- Willingness to travel
- Experience working in entertainment venues preferred