Live Event IT Support Specialist

1 week ago

Brisbane, Queensland, Australia beBeeITEVENTSADMINISTRATOR Full time $80,000 - $95,000

About This Opportunity

We are seeking a skilled IT Events Professional to provide technical support for live events across Australia. This hybrid role combines office-based system administration with field deployments across various event spaces.

The successful candidate will bring hands-on technical expertise with at least one year of experience in L1/L2 support environments, ideally with field service or multi-site support. You will thrive in fast-paced event environments where technical excellence and professional client interaction are important.

Working closely with clients and internal teams, you will ensure seamless IT operations that connect thousands of fans to unforgettable live experiences. You will master Windows servers, access control technologies, and data services while our training and Client Services partnership support your success at every event.

Duties and Responsibilities

  • Scope and create bespoke IT solutions for events across Australia
  • Deliver on-site IT support across a diverse range of event portfolios
  • Work with Windows versions (Windows 10/11, Windows IoT, Windows Server)
  • Install points of sale (PCs, BOCA printers, EFTPOS) at venues and temporary events
  • Administer and maintain ticketing IT infrastructure and access control infrastructure at client venues
  • Coordinate preventative maintenance and respond to urgent technical needs
  • Use JIRA to track, document, and resolve issues with detailed reporting
  • Install, support, and maintain IT collateral such as servers, switches, and wireless access points
  • Configure VPN connections and network services for temporary deployments

Your Background and Skills

  • Essential Experience: At least one year of hands-on IT support experience (L1/L2), with multi-site or field service exposure preferred.
  • Experience supporting end users across multiple locations and managing IT infrastructure in dynamic environments.
  • Technical Expertise: Windows 10/11 administration, POS system management, and VPN technologies.
  • Comfortable with Active Directory user management, Microsoft 365, and Jira.
  • Cisco networking fundamentals and practical server administration experience.
  • Professional Attributes: Strong client-facing communication, ability to explain technical concepts to non-technical stakeholders, organized with the ability to prioritize under tight deadlines.
  • Physically capable of equipment handling and extended periods at event venues.
  • Practical Requirements: Current full driver's license with regular travel across the state.

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