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Client Engagement Specialist
3 weeks ago
We are seeking a highly skilled Client Engagement Specialist to join our team. As a key member of our collections unit, you will play a crucial role in delivering exceptional customer experiences and driving business results.
In this fast-paced contact centre environment, you will be responsible for engaging with clients over the phone and via email, resolving matters of outstanding arrears. Your ability to effectively communicate, negotiate, and problem-solve will be essential in achieving commercially viable outcomes.
- Fine Tuned Communication Skills: Excellent communication skills are vital in building strong relationships with clients, understanding their needs, and addressing their concerns.
- Proactive Problem Solver: You will need to think critically and come up with effective solutions to resolve client issues efficiently.
- Prioritization and Multitasking: Ability to manage multiple tasks simultaneously and prioritize deadlines is crucial in meeting your performance targets.
- Adaptability and Flexibility: You must be able to work in a dynamic environment where priorities change frequently.
- Emotional Intelligence: High emotional intelligence will enable you to empathize with clients, understand their emotions, and respond appropriately.
Our ideal candidate will possess excellent communication and interpersonal skills, along with a proactive and adaptable approach to problem-solving. If you thrive in a fast-paced contact centre environment and are passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.
