Client Engagement Specialist

2 weeks ago


Sydney, New South Wales, Australia beBeeEngagement Full time $70,000 - $100,000

Job Title: Client Engagement Specialist

Are you passionate about delivering exceptional customer experiences? Do you have a knack for managing complex relationships and driving business growth?

We are seeking an experienced Client Engagement Specialist to join our team. As a key member of our delivery team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Manage client contracts and commercial agreements
  • Develop and implement service management strategies to drive operational excellence
  • Lead virtual teams to deliver high-quality services
  • Manage financial aspects of client engagements
  • Provide administrative support and ensure seamless day-to-day operations
  • Build and maintain strong client relationships through excellent communication and relationship management skills
  • Report on key performance indicators and identify areas for improvement
  • Contribute to the development of innovative solutions to drive business growth and improve customer satisfaction

Requirements:

  • 1+ year of experience in IT managed services or a related field
  • Excellent communication, organizational, and interpersonal skills
  • Sound understanding of service management methodologies, including ITIL
  • Good grasp of technical concepts and frameworks
  • Project management experience or exposure is highly desirable

What We Offer:

We are committed to creating a dynamic, agile work environment that empowers our people to thrive. Our benefits include social events, chill-out spaces, remote working options, flexi-hours, professional development courses, and health insurance. Join us and be part of a collaborative, innovative team that is shaping the future of technology.



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