Patient Safety and Quality Officer

1 month ago


Bundaberg city centre, Queensland, Australia Friendly Society Private Hospital Full time
Job Title: Patient Safety and Quality Officer

We are seeking an experienced professional to join our Quality Services team as a Patient Safety and Quality Officer. This role is responsible for managing patient, consumer, and family complaints, maintaining electronic reporting systems, and undertaking reviews of clinical incidents.

Key Responsibilities:
  • Manage patient, consumer, and family complaints
  • Maintain electronic reporting systems
  • Undertake reviews of clinical incidents
  • Support the consumer advisory group
  • Organize and undertake audits
  • Maintain coronial services
  • Prepare quality reports
  • Provide support to NUMs and line managers
  • Support level 3 RNs and senior managers
  • Prepare responses for Office of Health Ombudsman requests
  • Prepare insurance notifications
  • Prepare reports for Qld Health
  • Respond to external reviews
Requirements:
  • Previous experience in a Quality and Safety team
  • Experience in auditing and accreditation processes
  • Proven ability to work unsupervised and within a team environment
  • Achieve work to a high standard, demonstrated attention to detail, and within allocated timeframes
  • High level of computer literacy in Microsoft programs with advanced Excel skills
  • Effective communication and interpersonal skills
What We Offer:
  • Attractive salary packaging options
  • Access to Fitness Passport
  • Discounts at our Pharmacy
  • Bulk billing opportunities
  • Monthly staff BBQ and Employee of the Month Awards
  • Morning and afternoon tea provided daily
  • Temporary and short-term accommodation options
  • Relocation assistance
  • Active social club

We are committed to providing a safe and supportive work environment. It is a mandatory condition of employment that some roles within our hospital require you to be vaccinated against certain vaccine-preventable diseases.



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