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Patient Safety and Quality Officer

2 months ago

Bundaberg city centre, Queensland, Australia Friendly Society Private Hospital Full time
{"title": "Patient Safety and Quality Officer", "description": "Job Summary

We are seeking an experienced professional to join our Quality Services team as a Patient Safety and Quality Officer. This role is responsible for managing patient, consumer, and family complaints, maintaining electronic reporting systems, and undertaking reviews of clinical incidents.

Key Responsibilities
  • Manage patient, consumer, and family complaints
  • Maintain electronic reporting systems
  • Undertake reviews of clinical incidents
  • Support the consumer advisory group
  • Organize and undertake audits
  • Maintain coronial services
  • Prepare quality reports
  • Provide support to NUMs and line managers
  • Support level 3 RNs and senior managers
  • Prepare responses for Office of Health Ombudsman requests
  • Prepare insurance notifications
  • Prepare reports for Qld Health
  • Respond to external reviews
Requirements
  • Previous experience in Quality and Safety
  • Experience in auditing and accreditation processes
  • Proven ability to work unsupervised and within a team environment
  • Achieve work to a high standard
  • High level of computer literacy
  • Effective communication and interpersonal skills
What We Offer
  • Attractive salary packaging options
  • Access to Fitness Passport
  • Discounts at our Pharmacy
  • Bulk billing opportunities
  • Staff benefits and recognition programs
How to Apply

Please submit your application, including a cover letter and detailed resume, to our website. Applications that do not meet the requirements may not be shortlisted.

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