Customer Service Experience Specialist

3 days ago

Sydney, New South Wales, Australia beBeeService Full time
Customer Service Experience Specialist

We are seeking highly skilled Customer Service Experience Specialists to visit retail outlets and provide detailed observations about their experience.

This involves posing as a customer, making detailed observations about the store presentation, service, selling skills, cleanliness etc., and completing a survey online about the experience.

The ideal candidate has an eye for detail, a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered depends on the candidate's availability, ability to successfully complete tasks, location, willingness to travel, flexibility, and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years, our organization has been helping leading retailers understand the experience they deliver to their customers. This is a unique opportunity for you to become a Customer Service Experience Specialist and provide valuable feedback to clients.

Key Responsibilities:
  • Pose as a customer and make detailed observations about the store presentation, service, selling skills, cleanliness etc.
  • Complete a survey online about the experience
  • Provide detailed and accurate feedback to clients
Requirements:
  • Eye for detail and good memory
  • Reliable and able to complete tasks efficiently
  • Great communication skills and access to the internet
  • Availability to travel to different locations
Benefits:
  • Opportunity to work with leading retailers
  • Chance to provide valuable feedback to clients
  • Flexible working arrangements

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